Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted:
- Items with obvious signs of download/use
- Any item that is returned more than 30 days after delivery
Refunds
Once your refund request is received, we will send you an email to notify you that we have received your refund request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@onsitestudy.com.
Exchanges
We only offer replacement of item if defective or damaged. If you need to exchange it for the same item, send us an email at support@onsitestudy.com.
Need help?
Contact us at support@onsitestudy.com for questions related to refunds and returns.