Description

Follow these guidelines when completing each component of the discussion. Contact your course faculty if you have questions.

General Instructions

Consider the client satisfaction data currently analyzed at your workplace. If you do not have a current practice location, select a local healthcare facility or provider to answer the questions below.

Include the following sections:

Application of Course Knowledge: Answer all questions/criteria with explanations and detail.

• Describe one tool used to measure client satisfaction.
• Discuss how accurately client satisfaction scores reflect quality in the organization.
• Analyze the strengths and limitations of using satisfaction measures for quality improvement.
• Analyze the strengths and limitations of using satisfaction measures for reimbursement.
• Describe the ethical considerations that should be considered when using client satisfaction measures to drive financial incentives in the healthcare industry.